All prices displayed on www.ugloft.com are final on the date of order and include VAT, unless stated otherwise. It is possible to choose different types of payment and delivery services at checkout. Total value is automatically adjusted according to options selected. Checkout is designed so that all the options are readily available and you are able to see overall view of your order. Photographs with descriptions may not reflect the actual colour combinations of individual items. Colour shades may seem different on your computer screen as on the actual product. Accessories and arrangements shown on photographs are not part of the offer, unless stated otherwise. The parties will attempt to settle any disagreement by mutual agreement out of court. The responsible court to resolve a disagreement, which the parties are unable to resolve by mutual agreement, is the District Court in Ljubljana.

DELIVERY:
The ordered products will be delivered according to the price list of our delivery services.
Products can also be picked up at selected stores, arranged in advance, or at the company’s main office.

AVAILABILITY:
Before placing an order, it is necessary to check availability and delivery dates by contacting sales@ugloft.com. All other questions related to the purchase can be emailed to the above email address. For additional information email info@ugloft.com.

RETURNS:
In accordance with the Consumer Protection Act (ZVPot-UPB2), unwanted products, purchased online, can be returned with no reason, within a period consistent with Article 43 of the Consumer Protection Law. Notice of return must be made within 15 days of receipt. Returns must be made within 15 days of making the above notice. Please contact sales@ugloft.com before returning items, where you will receive a refund claim form. Ordered products must be returned undamaged, in the same amount as bought, unused, with all relevant documentation, including the original sales receipt and original packaging, which must be undamaged. The buyer must not use the bought products prior to return. He is only allowed to inspect and test items to the extent that is necessary to see that the product is not suitable. Any other use of bought items is considered as an actual use of products, and thus the buyer does not have the right to withdraw from the contract. The buyer shall be liable for the reduction in the value of products, if the reduction in value results from an act, which was not necessary to establish the nature, characteristics and functioning of the product. In the above case, the seller has the right to reduce the value of the product and the reduced value of the product or the product itself is returned to the customer. Right of return does not apply to used items. The buyer covers all of the potential postage costs. The buyer may, at the return of the ordered products or withdrawal of the contract, request a refund. The seller will, in accordance with the law, refund the purchase price on the buyer’s bank account within 15 days of the return or withdrawal. All other objections, comments, requests, statements or compliments can be emailed to info@ugloft.com. In case the purchase is done by a company, all of the above does not apply and every case is treated individually in accordance with the arrangements and legislation.

MISSING, BROKEN OR FAULTY DELIVERIES:
Items can be returned, if they do not own characteristics, promised by the seller, if the seller sent the wrong product in the wrong quantity, colour or if the received items otherwise deviate from your order. The buyer can return faulty items within 8 days of purchase and requires immediate replacement of the same, flawless product or claim clerical error, within the prescribed time limit and under the conditions of the procedure of refund due to clerical error. In the event of a complaint, the buyer may, in accordance with regulatory constraints, require replacement, item repair or refund. In the latter case, the seller reserves the right to charge rent for the period when the buyer used the product, but not higher than the amount, which marks the decreased market value of the product due to use. For complaints and all additional information and questions, contact us on info@ugloft.com.

WARRANTY:
Ugloft products have a lifetime warranty. Each issue must be appropriately accompanied by photograph, video, evidence, etc. Then the parties agree on the next step.

NOTIFICATION OF ORDER:
An advisor will contact you in three days after placing an order. Each order is considered individually and the parties agree on details of transport of the made purchase.

WE CURRENTLY ACCEPT THE FOLLOWING FORMS OF PAYMENT
Advance payment. Payment by credit card. Cash payment in the company’s main office by prior appointment and completion of all documentation in conformity with the law. Payments can be made to SI56 0288 9026 2095 612, NLB d.d.

CREDIT CARDS
Payment by the following credit cards can be made: Visa, MasterCard. Card processing is made by Bankrat Slovenia. We do not offer payment in instalments. In case of suspicion of fraud in payment by credit card, we reserve the right of verification of identity of the person who carried out the transaction and the right of credit card disposal. New online payment systems use secure servers to process the information on the card number and CVV code. Seller has no access to these data. Possibility of credit card abuse is therefore minimal.

PRICES:
Quoted prices apply to default online store payment – bank transfer. For all other types of payment- the system will automatically charge the fee depending on the selected type of payment. The amount will be displayed as ‘fee’ at the checkout.
Fees:
Payment with Visa and MasterCard – 2.5%
PayPal – 5%
Prices are valid at the time of order.

Prices are valid in the case of payment by the above methods of payment and under the conditions described above.

ORDERING:
Among other possibilities in the basket, there is a calculated postage according to the location of delivery. Depending on the location of delivery, you will be offered several options of delivery, showing the costs of delivery. After choosing one of the options, you proceed to checkout. Shopping basket and checkout sites are clear and simple. It is possible to choose between different delivery options, types of payment etc. The checkout is synchronised with chosen payment options. When your order is complete, a temporary confirmation of order will be shown and you will receive order confirmation to your email address.

PERSONAL INFORMATION:

All personal information, revealed to www.ugloft.com, will remain held by the company:

DAGNER d.o.o., Stegne 27, 1000 Ljubljana

which is responsible for www.ugloft.com and will be used exclusively for the purposes of execution and delivery of the order, unless the website user specifically agreed in some other form of use of the data transmitted. Treatment of all personal information will unconditionally comply with applicable Law on Protection of Personal Data.

If you wish to cancel your account, please email info@ugloft.com. The following information is required:
Title: Cancellation of User Account

Content:
– The name and surname of the user,
– Address of the user,
– E-mail, used to create the user account.

The cancel request must be sent from the e-mail address, which was used to open the account. We will inform you via email about cancellation.

Personal data is information that identifies you, your name, phone, e-mail or postal address. Your information is collected in the case of online purchase and sending e-news and other e-publications. Personal data, obtained through www.ugloft.com, can be used solely for the purposes of execution and delivery of the purchase, unless the user specifically agreed in some other form of use of data.

PROTECTION OF PERSONAL DATA
We commit that personal data obtained through the website will remain fully stored, protected and processed by the above-mentioned companies. All the acquired personal data will be processed in accordance with the Law on Protection of Personal Data and in accordance with European legislation.

CHANGING OF DATA
Data can be changed through your personal account or by e-mailing us on info@ugloft.com. E-mail address of the sender must be the same e-mail address that was used at registration.

RIGHT TO INFORMATION
If you have any questions regarding our privacy policies or how your personal information is dealt with, feel free to contact us on info@ugloft.com. Based on your requirements, you will promptly be informed – in writing and in accordance with the relevant regulations – which personal data have been collected during your visit of www.ugloft.com. E-mail address of the sender must be the same e-mail address that was used at registration.

PURPOSE OF USE
The user authorises the company mentioned above to treat and store personal data submitted in accordance with the Law on Protection of Personal Data.

With the consent given, the user authorises the above company as a database administrator, to process the collected personal data for the purposes of sampling, survey and statistics, to determine use of services, adapt offers and segmentation, to perform market research, to inform users of services, news and special offers via sending e-newsletters and other advertising material and to inform users about offer on www.ugloft.com.

The above-mentioned company can process that data for its own purposes until the request for removal of personal information from the database. The individual has a right to request the access to and to update data in a database.

COOKIES
Websites use intelligent and useful techniques to improve user friendliness and to make experience more interesting for every visitor. Website cookies are among best-known techniques to significantly improve user experience. Cookies are small text files that web sites store on the user’s computer.

Website www.ugloft.com, as most websites, uses cookies. We use cookies to improve the user experience in our online store and to analyse our web site.

LIMITED ACCOUNTABILITY
The operator of our website aims to the highest possible degree of timeliness and correctness of the data published on www.ugloft.com. Nevertheless, a reduced level of operation used technological solutions, introduction, transmission, or any other data processing cause an error that is displayed on the website. In the event that the website visitor believes that wrong information is shown, please let us know on info@ugloft.com.

The company is not responsible for the occasional malfunctions, inaccuracy of information, nor for any damage resulting from the use of incorrect or incomplete information, lack of access and use of the information on this website.

Published photos are symbolic and do not guarantee product properties. Also, please note that the colour nuances display different in individual monitors, so the colours displayed are not necessarily the same as the actual product.

AGREEMENT TO SELL
The agreement to sell between the seller and the buyer is concluded at the moment when the seller confirms the order (the buyer receives an e-mail about the status of his order as Order confirmed). From this moment on, all prices and other terms are fixed and apply to the seller as well as the buyer.

On completion of the purchase, you will receive a confirmation of your order via e-mail, including all the details about your order.